Technical Operation Support

Product Team | Fulltime

Qualifications

  • Bachelor’s degree in computer science, information technology, or a related field. Relevant certifications are a plus.
  • Proven experience 0-3 years in technical support, IT operations, or a similar role.
  • Strong knowledge of operating systems, networks, and infrastructure components.
  • Familiarity with software applications, databases, and troubleshooting tools.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Attention to detail and ability to prioritize tasks.
  • Knowledge of security protocols and data protection regulations.
  • Continuous learning and staying updated with technology trends and advancements.
  • Excellent problem-solving and analytical skills.

Responsibilities

  • Identifies, investigates, and resolves users problems with computer software and hardware.
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Consults with users to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of computer software and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Collaborates with Developers to explain errors and/or recommend modifications in programs.
  • Maintains knowledge of technology innovations and trends.
  • Reporting to Technical Operation Support Manager or equivalent level or higher roles

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APPLY NOW

Position

Full Name

Email

Phone

Linkedin


CV / Resume / Portfolio

How did you hear about us?