Qualifications
- Bachelor’s degree in computer science, information technology, or a related field. Relevant certifications are a plus.
- Proven experience 0-3 years in technical support, IT operations, or a similar role.
- Strong knowledge of operating systems, networks, and infrastructure components.
- Familiarity with software applications, databases, and troubleshooting tools.
- Ability to work effectively in a fast-paced, dynamic environment.
- Attention to detail and ability to prioritize tasks.
- Knowledge of security protocols and data protection regulations.
- Continuous learning and staying updated with technology trends and advancements.
- Excellent problem-solving and analytical skills.
Responsibilities
- Identifies, investigates, and resolves users problems with computer software and hardware.
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software and procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Collaborates with Developers to explain errors and/or recommend modifications in programs.
- Maintains knowledge of technology innovations and trends.
- Reporting to Technical Operation Support Manager or equivalent level or higher roles
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